phtaya Privacy Policy – How Your Personal Data Is Handled
At phtaya, your privacy matters. This Privacy Policy explains exactly what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have as a Filipino player. We keep things straightforward so you always know where you stand.
Last updated: 2025. Applies to all users of phtaya operating in the Philippines.
What information do we actually collect from you?
A clear breakdown of the data phtaya gathers and why each piece is needed.
1. Account Registration Data
When you create an account on phtaya, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, ensure you meet the minimum age requirement of 21 years, and set up your player profile correctly. We also collect your preferred currency, which for Philippine-based players is PHP. Providing accurate registration details is a condition of using the platform — incomplete or false information may result in account suspension. All registration data is encrypted in transit and stored securely on our servers.
2. Payment and Transaction Data
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your GCash number, bank account details, or e-wallet identifiers depending on your chosen method. We do not store full card numbers or sensitive authentication credentials — payment processing is handled through secure, regulated third-party providers. Transaction records including amounts, timestamps, and method types are retained for regulatory compliance and dispute resolution purposes. You may only use payment methods registered in your own name, and we verify this as part of our anti-money-laundering obligations. All financial data is handled in accordance with applicable Philippine financial regulations.
3. Device and Usage Data
When you access phtaya through a browser or our mobile app, we automatically collect certain technical data including your IP address, device type, operating system, browser version, and session duration. This data helps us optimise the platform for Filipino players across a wide range of Android and iOS devices, and to detect unusual activity that may indicate fraud or unauthorised access. We also log which games you play, how long sessions last, and which features you interact with most — this helps us improve the overall experience. Usage data is analysed in aggregate and is not used to make automated decisions that negatively affect your account without human review. You can limit certain data collection by adjusting your browser or device privacy settings, though this may affect some platform features.
4. Communications Data
If you contact our support team, submit a complaint, or respond to a survey, we retain records of that communication including the content of messages, the date and time, and the resolution outcome. This allows us to maintain service quality, train our support staff, and refer back to previous interactions if a follow-up is needed. Email addresses and mobile numbers you provide may be used to send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. We will only send promotional communications if you have opted in to receive them, and you can unsubscribe at any time. We do not share your contact details with third-party marketers.
Why do we use your data, and who else sees it?
Understanding the purpose behind data use and the limits on sharing.
How We Use Your Information
The personal data we collect is used primarily to operate and maintain your phtaya account, process your transactions, and deliver the gaming experience you signed up for. We also use your data to comply with legal and regulatory requirements applicable to online gaming platforms operating in the Philippines, including identity verification and anti-money-laundering checks. Aggregated, anonymised usage data helps us improve platform performance, fix bugs, and develop new features that Filipino players will find useful. Where you have given consent, we may use your contact details to send you relevant promotions or platform updates. We do not use your data for any purpose that is incompatible with the reasons stated in this policy.
When Is Your Data Shared?
phtaya does not sell your personal data to any third party, full stop. We may share limited data with trusted service providers who help us operate the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party partners are contractually required to handle your data securely and in line with applicable privacy laws. We may also disclose data to Philippine regulatory authorities or law enforcement agencies when legally required to do so. Outside of these circumstances, your information stays within the phtaya ecosystem.
How Long Do We Keep Your Data?
We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are typically kept for a minimum of five years in line with Philippine financial regulations. If you request account closure, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law. You may request a copy of the data we hold about you at any time by contacting our support team. We will respond to verified data access requests within 30 days.
Your Rights as a Filipino Player
As a user of phtaya based in the Philippines, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask for your data to be deleted where there is no legal reason to retain it. You also have the right to withdraw consent for marketing communications at any time without affecting your ability to use the platform. If you believe your data has been mishandled, you have the right to raise a complaint with the relevant Philippine data protection authority. We take all privacy concerns seriously and will investigate and respond to any complaint promptly. To exercise any of these rights, reach out to our support team directly.
Got questions about how your data is protected?
If anything in this Privacy Policy is unclear, our support team is ready to help. You can also check our FAQ for quick answers, or head to the Responsible Gaming page to learn more about how we look after Filipino players.